Zaylon AI
An AI sales team for WhatsApp, Instagram, and Messenger
A conversational commerce platform I co-founded that replies to MENA customers in Egyptian Arabic, Franco, or English, and closes the order without ever leaving the chat.
24/7
Always online
Never misses a message
<5s
Reply target
Designed for, on every channel
6
Platforms
Shopify, Salla, Odoo, more
3
Dialects
English, Arabic, Franco
The problem
MENA customers shop in chat, and chat never sleeps
In the Gulf and Egypt, customers open WhatsApp before they open a website. But generic chatbots fail at Egyptian Arabic and Franco, can't take payments, and push customers to an external checkout they abandon. The shops that do well pay humans to cover the inbox around the clock, and still lose conversations while they sleep.
How it works
From connected store to first sale in one afternoon
Connect
The merchant links a Shopify, Salla, WooCommerce, Odoo, YouCan, or Zoho store and the messaging channels their customers already use.
Configure
Tone, policies, and payment gateways are set once. The AI picks up the catalog automatically and learns the product details.
Launch
Go live in minutes. The AI handles customer questions in English, Egyptian Arabic, and Franco, and closes orders inside the chat.
Grow
Revenue attributed to chat, in one dashboard: what's working, what's converting, and where to nudge.
What it does
A full sales team, packaged into a chat window
Zaylon works as a product advisor, a support rep, and a cashier in one conversation, so the customer never has to repeat themselves.
Product advisor
Answers spec questions, shows variants, recommends what pairs with what, and remembers the customer's preferences between conversations.
Dialect-aware replies
Replies in the customer's own dialect, whether they wrote in English, Egyptian Arabic, or Franco-Arabic. Voice notes too.
Visual search
A customer sends a photo of the product they want. Zaylon matches it against your catalog and offers the closest in-stock items.
Cart and checkout
Builds the cart, collects shipping details, charges the card, and drops a tracking number, all inside the same conversation.
Every MENA payment
Stripe for cards, Paymob and Fawry for MENA, mobile wallets, cash on delivery. The customer picks what they trust.
Human handover
When a conversation needs a human, it escalates cleanly with full context. Your team takes over without the customer noticing.
Before and after
What changes when Zaylon turns on
Built for MENA
Three dialects, one conversation
Egyptian customers rarely write in Modern Standard Arabic. They mix dialect, Franco-Arabic, and English, sometimes all in one sentence. Zaylon picks up the dominant language in every turn and replies in the same register.
English
Hi, is the M size back in stock?
Egyptian Arabic
السلام عليكم، مقاس الميديوم متوفر؟
Franco-Arabic
salam, el medium raga3 el stock?
Works with your stack
Built to plug into the MENA commerce stack
Every merchant's stack is different. Zaylon meets it where it is.
Messaging
E-commerce
Payments
Shipping
The control room
A merchant dashboard that speaks Arabic first
Live inbox, revenue analytics, customer segments, campaign tools, and a proactive action queue. Bilingual from day one, Arabic default with full RTL, English one click away.
1,284
Threads today
+12%
87%
AI resolved
+3pp
4.2s
Avg response
-0.8s
$14.6k
Revenue via chat
+24%
Live inbox
3 activeHala M. · WhatsApp
كام سعر المقاس M؟
Omar S. · Instagram
هل عندكم توصيل للإسكندرية؟
Nour A. · Messenger
Order #1248 status?
Representative illustration, not measured results.
Unified inbox
WhatsApp, Instagram, Messenger, TikTok, and web chat in one view, with human takeover and canned replies.
Revenue attribution
See exactly what chat contributes to revenue, by channel, campaign, customer segment, and agent action.
Proactive suggestions
The platform watches for patterns and suggests the right nudge at the right time, queued for the merchant's approval.
Why it matters
Four outcomes, designed in from day one
Lower cost per conversation
One platform replaces a shift of human agents on low-intent messages, and assists them on high-intent ones.
More capacity, no hiring
Built to handle 10x the inbound volume without 10x the headcount, so campaigns can scale without scaling the inbox team.
Replies in seconds
Designed for a first reply under five seconds on every channel, at every hour, in every dialect the customer writes in.
Learn as you go
Every conversation becomes data. See what customers actually ask, what converts, and what to fix in the catalog.
My role
Co-founder and backend engineering lead
I co-founded Zaylon and built its AI system and backend. I designed the conversational architecture, implemented the LangGraph agent that runs it, built the tri-lingual NLP, and wrote the FastAPI application, its database layer, and the multi-tenant security around it.
Backend stack
See it for yourself
Take a look at the product site.